Ways To Protect Your Data

We ask our customers to do their part in protecting their online data by monitoring their accounts regularly and alerting us immediately if they suspect they are a victim of fraud.  Learn what to do if you suspect identity theft on our Security and Identity Theft website page.

Protect Your Online Banking Passwords

• Regularly change your password every few months.
• Choose a unique password that you use exclusively for online banking. Avoid using the same password for different online services. It should include a mix of letters, numbers, and special characters.
• Don’t use passwords based on personal information that can be easily guessed, such as children’s or pets’ names, addresses, or birthdays.
• Don’t use words that can be found in any dictionary of any language.
• Use both lowercase and capital letters.
• Use a combination of letters, numbers, and special characters.
• Consider using a passphrase, a series of random words that are easy to remember but hard to crack to enhance password strength.
• Don’t write your password down and leave it where someone can find it.
• Never share your password with anyone. Be suspicious of any phone calls or email messages requesting that you reveal your password.

You can easily update your Lowell Five Online Banking password using one of the following ways:

1. Once logged into Lowell Five Online Banking, select “My Profile” – Select “Change Password.
2. From the Lowell Five Online Banking Password Page, click the “Forgot Your Password?” link and follow the prompts.
3. Call our Client Service Center at 978.452.1300 during regular business hours.

Be Vigilant About Data Security

• Lowell Five employees WILL NEVER ask you to provide, verify, or update your passwords, pins, account numbers, credit card numbers, social security numbers, or other personal information via unsolicited email, phone call, or text.
• If you receive unsolicited correspondence about your Lowell Five Bank account(s), please call us at 978.452.1300 to verify that the correspondence is authentic.
• If you receive an unsolicited email from Lowell Five Bank, DO NOT OPEN ANY OF THE LINKS provided within the email before calling us at 978.452.1300 to verify the email’s authenticity.
• Avoid using public WIFI to log in to Lowell Five Online Banking.
• Regularly check your online accounts for unauthorized activity.
• Always log out of Lowell Five Online Banking completely before visiting other websites or leaving your computer.
• Register for Online Banking Alerts to monitor account access, account balances, and transaction activity regularly for unauthorized activity.
• Sign up for e-statements and receive your account statement electronically to prevent postal fraud.
• Visit our Security & Identity Theft page Security and Identity Theft for more information and resources.
• Protect your electronic devices.

There is no guarantee that these techniques will prevent an attacker from learning your password, but they will make it more difficult.